Refund Policy

Refunds

Due to the nature of stained glass, I do not offer refunds on my work. I try to photograph pieces as accurately as possible, as glass can look different from one angle to the next. Any imperfections will be noted in the description of the product and the piece will be priced accordingly.

If you would like to cancel an order, I will do so for a full refund as long as I have not shipped the piece yet. Orders that have already shipped cannot be cancelled.

If you have questions or concerns about your order, please contact me at info@heatherdawnglass.com.

Returns, exchanges and cancellations are not available for any custom work.

If your package is damaged in transit, please contact me immediately so I can help file a claim or work to repair the piece.